McHale Plant Sales: New UK distributor for Metso Mobile Crushers.

Edinburgh depot

Tamworth HQ & Edinburgh After-Sales Depot “will bring Metso Crushers closer to UK customers.”

The arrival into the UK of construction equipment distributor McHale Plant Sales - following their appointment to represent Metso mobile crushers in England, Scotland, and Wales markets - is one that augurs well for owners and operators if experience in Ireland and Northern Ireland markets holds true.

Since their appointment took effect little more than six months ago, the company has established newly acquired headquarters on the Lichfield Road Industrial Estate in Tamworth – the new distributor base for Metso in the UK which McHale confirms is “up and running, and busy making contact with customers.”

Key measures put in place at Tamworth include a fully stocked parts distribution facility, the appointment of sales and parts personnel, the recruitment and equipping of Metso-experienced mobile field service engineers - with more planned; and  the appointment of other front-of-house personnel.

Pursuant to its promise to open a base in Scotland, McHale Plant Sales confirms the setting-up of a new parts and after-sales depot in Edinburgh its purpose being to bring Metso even closer to customers north of the border.

Located at 13 West Telferton Industrial Estate on the east side of the city, it will function operate as a stand-alone addition to their headquarters in Tamworth.

Initially, it will operate as a parts supply centre and as a fully functioning UK-wide customer contact and communications centre. Looking ahead, the intention is to locate a machinery sales presence and an additional technical support unit at the location.

Managing the operation in Edinburgh will be Scottish born, Louise Hunter.  Well known to Metso customers throughout the UK, Louise brings to her role an extensive knowledge of Metso products and of the on-going requirements of owners and operators, coupled with experience of have dealt with the Metso organisation at various levels.

Speaking to HUB4, the company’s Business Development Director, Darragh O’Driscoll confirmed: “Since opening in Tamworth, we have already placed a number of machines in the market at locations as widely spread as London, Cornwall, North Wales and Yorkshire”.

“With these important sales and numerous other measures in place, we can move forward with confidence, wholly aware of the challenge that lies ahead and of the work that needs to be done, a key goal being to tell the Metso story and promote the many advantages their crushers bring to the market” O’Driscoll added.

 “WILL APPLY ‘PROVEN APPROACH’ TO SERVICING’ ENGLISH, SCOTTISH & WELSH MARKETS”

To get a deeper sense of what their appointment will mean, HUB4 spoke to McHale Sales Director, Denis McGrath to discuss what customers and owners might expect now that McHale is open for business and fully operational in Tamworth and Edinburgh.

An employee of the company since he began working there as an apprentice mechanic, McGrath has a firm view of what customers can expect as their Tamworth and Edinburgh operations hit top gear.

“In all aspects of our operations in the UK, we will implement our proven approach to customer service long established in Ireland and Northern Ireland where our sales, service and parts operate in lockstep” McGrath said.

“From all we have learned in more than half a century supplying customers in the construction, quarrying, aggregates and civil works sectors, we know the requirements that owners and operators have, and the challenges and pressures under which they operate” .

“As equipment suppliers, wholly focused and dedicated to meeting the requirements of our customers, we will reach-out to machinery owners and operators whose priorities in terms of technical back-up and after-sales support we fully understand”

“If we have an MO, it is that sales, service and spare parts should speak as one voice, all being interlocked and none being more important than the other” he added.

Equipment that will form the core of the Metso and McHale Plant Sales crusher offering at Tamworth and Edinburgh includes the complete Lokotrack mobile crushers ranges, supported by a comprehensive spare parts operation tagged to an in-house and mobile technical back-up service.

“Priority is being given to spare parts stocking, the ‘kitting-out’ of maintenance facilities and technical support services, and to the task of contacting and getting to know customers as quickly and as best we can”

Founded during the 1950s, McHale Plant Sales has grown to become a leading equipment distributor in Ireland and Northern Ireland working from an east-coast base near Dublin and headquarters in the mid-west near Limerick.

In operational terms, an extensive and diverse equipment portfolio has led the company to build a significant presence in construction, civil works, forestry, agriculture and environmental sectors.

In terms of style, McHale Plant Sales people (many, like McGrath, with long-service in the company) are said to be ‘down-to-earth’ in all respects, people who, one trusted insider noted: “have grown up close to the world in which they and their customers operate.”

“Far removed from Gucci shoes and fancy notions, McHale people are wholly aware of what is expected of them. Not afraid to knuckle down and get their hands dirty, UK customers will be serviced by a supplier who speaks their language and understands their needs” he added.