Page 17 - HUB-4 Magazine Issue 99

News
Customer feedback has also highlighted another opportunity.
Many end users weren't aware that, in addition to
manufacturing attachments, Ulrich also operates a nationwide
hire fleet. Hiring an attachment can often be a far more cost-
effective solution than hiring an entire machine, particularly
for short-term projects, seasonal demand or unexpected
breakdowns.
In response, we've expanded our hire fleet to include a wider
range of general purpose and High Tip buckets, suitable for
applications across waste and recycling, aggregates,
construction and agriculture. The fleet also includes a
comprehensive range of manual quick couplers and pallet
forks.
Alongside this, we're now offering fully refurbished ex-hire
attachments for sale. Every attachment is refurbished at our
Hull manufacturing facility, thoroughly inspected and supplied
with warranty for added peace of mind.
Both initiatives have been developed directly in response to
customer feedback, whether that's providing rapid access to
hire equipment to minimise downtime or offering a cost-
effective alternative through professionally refurbished
attachments.
For us, delivering an attachment is never the end of the
process, it's the start of a relationship. By combining quality
engineering with responsive support, refurbishment, hire and
technical expertise, we aim to help customers maximise the
value of their equipment throughout its working life.
Ultimately, we believe the true measure of any manufacturer's
after-sales support is the confidence customers have to return
to you time and time again.
So how are we delivering on our pledge that the successful
delivery of a standard or bespoke attachment is the beginning
of a relationship with Ulrich? Don’t take my word for it!
• “Plant quality is paramount to us, and Ulrich products are
quality with service. With them, everything is done
correctly and in a timely manner. They are our go-to
supplier.”Mark Smalley, national fleet and plant
manager, Valencia
• “I have continued to purchase Ulrich Attachments as we
have had good performance from them and the price is
competitive. I have also had good support technically and
from the sales personnel. We have used a mix of suppliers
in the past and we do tender work and review costs and
design before making a decision. But our service contact at
Ulrich, Drew, is very helpful, and we have had a positive
experience overhaul with them.” Lucy Ellis, project
engineer (procurement) The Bristol Port Company
• “Whilst our fleet is mixed depending on the operations, we
like to stick with what we know and like, and we find that
back-up and servicing is more important to us than
anything. Ulrich has been great to deal with. They listen to
us and work with us to iron out any issues we have, which
is the peace of mind any customer needs from a supplier.”
Dave Broster, commercial farmer
www.hub-4.com July/August - Issue 99
| p17 |