Page 51 - Hub-4 Magazine Issue 63

Recycling
Molson Green Sales Manager, Dave Peacock said; “Ray and his team where very clear from the outset on what the machine had to do and made it very clear to me how we had to support them as a
dealer. Any concerns about the after-sales backup support from Molson where quickly addressed when we discussed our 10 service locations, significant stock holding of spare parts and the
network of over 75 service engineers.
Dave went on to say; “When you are dealing with machinery, a problem at some point down the line is inevitable, but it is the way you deal with it that counts. The
Sennebogen product is well known in all of their key industries as one of high quality and reliability, and Molson have backed this up with recent
investments in our back-end IT structure and additional service locations. We are now a true nationwide service provider which means that we are incredibly well placed to support all customers from a one site operation,
through to a business on the scale of SYNETIQ”.
Ray continued this point by saying; “As you would expect we haven’t had a problem with the Sennebogen yet and I have faith in the machines build
quality to think that we won’t for some time to come, but having the support of a business like Molson means that we can be sure that our
business won’t grind to a halt in the event of a breakdown. The fact that Molson continued to support their customers working in key industries
such as waste and recycling throughout lockdown shows me that they are as committed as we are”.
During the Coronavirus pandemic, SYNETIQ received key worker classification from DEFRA. The business put a proportion of
its workforce on furlough to reflect the initial downturn in demand at the start of lockdown, as well as to ensure a
safe (socially distant) working environment could be provided for those workers who remained.
This period of time offered opportunity for SYNETIQ to consolidate some of
their satellite sites’ operations and make major improvements to their facilities, as well as having a good
clear out of older stock.
Ray went on to say; “The biggest change to our business driven by the COVID crisis has been in our Green Parts operation. We took the decision to close our customer counters, reducing the risk for our colleagues and walk in customers alike. This left us with MyGreenFleet (a green parts procurement platform), our eBay shop and our website to generate all the sales of parts. With a reduction in employees in our call centre, we turned to technology to help us meet customer demand. We have introduced webchat and been able to increase the sales from our website, whilst operating with approximately 50% of the usual team dealing with enquiries”.
www.hub-4.com July/August 2020 - Issue 63
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