Linatex launch Tesseract Field Service Management System.

Linatex has officially launched their new Service Management software, Tesseract into the business on June 1^st. This unique web-based system will provide Linatex with enhanced and easier access to customer records, providing increased knowledge of our customers and their equipment.

The new system will provide a state-of-the-art Asset Register enabling Linatex to track the location of all equipment sales and the lifecycle of wear parts, which will reduce the timescale in identifying which piece of equipment we need to supply the spares for.

With the capability to manage all Linatex service engineers and contracts, Tesseract will provide

site engineers with PDA access to customer information and will be able to update jobs in real-time. Engineers will receive scheduled alerts on which sites are due for servicing allowing Linatex to offer guaranteed preventative maintenance servicing to ensure optimum performance of our equipment.

Tesseract allows LInatex to  record, manage and report on all customer activity including quotations, complaints, prospective customers and non-conformities  ensuring that Linatex Customers receive the highest level of service at all times.

New Budget Account beats the Recession!

Within the current economic climate many companies do not have large amounts of capital expenditure to replace equipment and wear parts.

Recently Linatex stepped in to help a client that needed to replace several items of equipment and replace wear parts in a pump. Installed 6 years ago the high output plant included a number of Linatex pumps, S -type classifier and HK 200 and 125 separators. Serviced annually by Linatex in the last four years the plant needed a new classifier unit and replacement wear parts in several of the pumps. Engineers travelled to site and carried out a full inspection of the plant, and with agreement from the customer carried out a full inspection on each piece of Linatex equipment.

Working with the customer a budget account was then formalised, allowing the customer to spread the payment of the required work across a period of 10 months, at which time the account is reviewed and any adjustments that are required will be made.

Further benefits for the customer include Linatex engineers making a further inspection at the end of the year to agree work to be carried out in the following year. This will ensure optimum, continuous operation of the plant to ensure lowest cost of ownership of the equipment to the customer.

All now very straight forward with the new Tesseract Service Management software!

Further Information:

Linatex Ltd
Wilkinson House
Galway Road
Blackbushe Business Park
Yateley
Hampshire GU46 6GE 

Tel:  01252 743000 
Fax: 01252 743030
Email: kirsten.corney@linatex.com 
Web: http://www.linatex.com/