Servicemax initiative raises plant production levels
- 08 October 2010
- Company & Industry News
The initiative is being led by Service Manager Ryan Barker who is responsible for a team of CDE Service Engineers operating throughout England, Scotland and Wales. "We have a strong, experienced team working throughout the country" explains Ryan. "The Servicemax initiative was launched in June and our customers are already seeing the benefits."
Servicemax is a suite of support systems designed to help operators maintain optimum production levels and plant efficiency. "The basis for the new initiative is the old saying that prevention is better than cure" says CDE Spares Sales Manager, Kevin Sheehy who explains that both he and Ryan have spent considerable time in the last three months visiting customers' sites in order to conduct the full plant audit which is the first stage of the Servicemax process. "At the outset there was a little suspicion about the motives behind the system" says Ryan "but when we discussed what was involved and our customers realised it was a no strings attached visit to site from one of our Service Engineers the initiative really took off."
The output from the initial plant audit carried out by CDE is a detailed plant report which is then given to the customer who is free to act on it as and when they deem appropriate. The report goes into extensive detail on suggested maintenance regimes that will help improve plant performance, observations on any potential health and safety issues that the CDE Engineer has come across during the visit and a list of spares that it is recommended the customer hold in stock to ensure that plant downtime is minimised when spares need to be fitted.
Following the success of the Servicemax initiative in the UK CDE Global have embarked on a training program with their worldwide dealer network to allow customers throughout the world to enjoy the productivity benefits it brings. "The decision was made to initially launch Servicemax in the UK as it is here that we have the in-house team to deliver the service" explains Ryan. "The coverage we have throughout the UK market not only with the number of washing plants that we have installed but through the team of service engineers that we have working in market allows us to ensure our UK customers can avail of the benefits of the initiative before it is introduced globally."
The Servicemax initiative runs parallel with the scheme offering Performance Guarantees and extended three year warranty offered on all new equipment purchases that was announced by CDE Global in July. "All of these new initiatives are focused on demonstrating to our customers our commitment to ensuring their equipment operates at optimum efficiency" says CDE General Manager in the UK, Terry Ashby. "We believe this new collection of customer support schemes is far in excess of what is on offer from any other equipment supplier on the global market."
Further details on the Servicemax initiative can be obtained from the CDE Global web site:
www.cdeglobal.com/section/SparesAfterSales or by contacting the company on 028 8676 7900.