Case unveils new customer centre
- 02 April 2010
- Company & Industry News
Case has unveiled a new demonstration and product testing facility on the outskirts of Paris in France. The Case customer centre is the result of a £3m investment by the manufacturer and is designed to provide facilities for customers to see and operate machines in a genuine working environment.
"The idea is to be the first in the industry to offer not just digging facilities but to replicate the conditions and working patterns that will be found on a job site, so that machines are not simply driven but are used in real-life working situations," said Tony Walton, Case customer centre general manager.
The 6.5 hectare customer centre is designed around six zones, each of which has features replicating specific job sites for different types of machines. "There's a zone for small machines - mini-excavators, skid steers and backhoes, and there's one for machinery used in re-handling such as material handlers or telehandlers that features everything from logs to pipes and scrap metal," said Walton. Other zones include replica job sites for medium and large excavators, dump trucks, a road-building zone and a ditch and canal area for those using long-reach machines. "The site even has access to its own quarry," Walton added.
Along with these demonstration zones, the new customer centre also features an 80 seat all-weather auditorium from which the machines can be viewed, several classroom areas, canteen facilities and a Case museum. Technical training facilities for service engineers will also be available on the same site.
The customer centre will provide a central hub for the demonstration and operator familiarisation of all the company's products. It will also be home to the Case driving school that will be open to any operator wanting to make sure they get the best out of Case machines.
The new customer centre is located in Monthyon, to the north-west of Paris, close to Charles de Gaulle airport and Eurostar station. The company estimates the centre will receive more than 3,000 visitors each year.
For further information:
Case Construction Equipment
Unit 4 Hayfield Lane Business Park
T: 01302 802 800